Support | Bag Jam

What to include

Please include your device model, iOS version, game version, and a short description of the issue. If relevant, add the level number and a screenshot. You can find your app version in your device’s app information or in the game’s settings, if shown.

Never send passwords, payment card details, or verification codes. Crop unrelated personal information from screenshots.

Common questions

The game froze or closed unexpectedly

Close and reopen the game, restart your device, and check for a game update. If the issue continues, email us with the steps that caused it. Avoid deleting the game before contacting us, as locally saved progress may be lost.

I bought something but didn’t receive it

Check that Apple completed the purchase, then reopen the game with an internet connection. If the items are still missing, email us the item name, purchase date, and Apple order or transaction reference. Do not include your payment details. Consumable items such as coins and boosters may not be restorable after they are used.

How do I request a refund?

Apple manages App Store billing and refund requests. Visit Apple’s Report a Problem page and sign in with the Apple Account used for the purchase. Apple determines refund eligibility.

An ad didn’t give me a reward

If rewarded ads are available in your version, a reward is granted after the ad reports successful completion. If you completed one and did not receive the reward, tell us the approximate time, reward you expected, and what happened. Do not make a purchase to try to recover an ad reward.

Can I recover progress after reinstalling or changing devices?

Progress recovery depends on the save features available in your version. Please contact us before reinstalling or changing devices. We cannot promise that a local save can be recovered after it is deleted.

Privacy and data requests

Email bagjam@appbird.ai to request access, correction, or deletion of personal information, or to ask about your privacy choices. We may ask for limited information to verify that the request relates to you. See our privacy policy for details.